• Client Service: a. Communication: We strive to maintain clear and timely communication with our clients. If you have any queries or concerns, please reach out to our customer support team through our designated contact channels. b. Response Time: We aim to respond to customer inquiries within 24 hours, excluding weekends and holidays. However, during high-volume periods, response times may vary, but we assure you that we will address your concerns as soon as possible. c. Feedback: We appreciate your feedback and welcome suggestions to enhance our services. If you have any comments or suggestions, please let us know, as we are committed to continuously improving our client service.

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• Privacy: a. Information Collection: We only collect personal information necessary for processing orders and improving our services. This may include your name, contact details, shipping address, and payment information. We never collect sensitive information without your explicit consent. b. Information Usage: Your personal information is used solely for order processing, delivery, and customer support purposes. We do not share, sell, or disclose your information to third parties unless required by law or with your explicit consent. c. Secure Transactions: We employ industry-standard security measures to protect your payment information during online transactions. Our website is secured with encryption protocols to ensure the confidentiality and integrity of your data. d. Cookies: Our website may use cookies to enhance your browsing experience. These cookies help personalize your visit, remember your preferences, and analyze website traffic patterns. You can manage and delete cookies through your browser settings.

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• Third-Party Services: a. Service Providers: We may engage trusted third-party service providers to assist in order fulfillment, payment processing, or data analysis. These providers are obligated to handle your information securely and solely for the specified purposes. b. External Links: Our website may contain links to external websites or resources. Please note that we have no control over the content or practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

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• Minors: Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information without parental consent, we will take appropriate steps to remove the information from our systems.

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• Policy Updates: We may update our policies periodically to reflect changes in our practices or to comply with legal requirements. We encourage you to review these policies regularly to stay informed about how we collect, use, and protect your information.

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• By using our website and services, you acknowledge that you have read, understood, and agree to abide by our Shop Policies regarding client service and privacy. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance.